For that last two and a half weeks I’ve been saying that I was going to tell you how to get my 5 favorite customer service books for free.  Here it is.

In celebration of my book and to reward you, the loyal readers of these tips, I’ve put together my 5 favorite business books to create The Ultimate Out-Nordstrom Nordstrom, Make-You-Happy Customer Service System, and it’s at an incredible low price.  In fact you’ll get all of my 5 favorite customer service books for free.

The ‘Out-Nordstrom Nordstrom,’ Make-You-Happy Customer Service System is the Complete Customer Service Training System for your staff.  It includes:

• Team Member Customer Service Training DVD - Use this DVD to train your employees when implementing the system. Then use it for new employee (team member) customer service training, and for ongoing training.
   
• Team Member Workbook and Answer Key - Your team will complete this workbook while they watch the training DVD to insure that they understand your customer service expectations. It includesthe answer key for you.
   
• The Book – Out-Nordstrom Nordstrom transcription in a MS Word Doc -Out-Nordstrom Nordstrom is primarily 57 secrets, rules, procedures, (some would say “policies” but I hate that word), that you implement in your business to insure Make-You-Happy Customer Service. With the word document you can customize the transcription and make it unique to your organization. You may not want to implement a secret or two. Or, you may want to expand on a particular secret.
   
• Out Nordstrom Nordstrom, Make-You-Happy Audio CDs – Make you car your library when you listen to Out Nordstrom Nordstrom on 2 audio CDs while you drive, workout or whatever.
   
• Best of Retail Marketing News - 240 page manual filled with articles on Out Nordstrom Nordstrom Make-You-Happy Customer Service, Marketing and Management. Best of the Marketing Tip of the Week - 76 tips on marketing, customer service and management.
   
• Suitable for Framing - “Who’s the Boss?”  “Serve the Customer” and, “ Do What You Do So Well…”  Display these in your break room, bckroom and even in your business.
   
• L.E.A.R. - How to take care of upset customers laminated cards to put at your cash register to be sure everyone remembers how to take care of an upset customer.
   
• Resource CD - Most everything above on CD, in word documents, so you can tweak it as you wish.

The cost for the five books above is $82.87.  The cost for The Out-Nordstrom Nordstrom, Make-You-Happy Customer Service System is $97.00, but like I said, I’m telling you how to get the books for free.  Simple call us and tell us you want it all and you’ll get everything for $97.00.

But Wait, There’s more…

Check out this Guarantee:  Use the entire system and all of the books for an entire year and if you don’t think it’s the best thing you’ve ever done to improve your business and bring customers back time and time again, return the system for a complete and total NO QUESTIONS ASKED REFUND and keep the books as my gift

Call Travis at 800-426-5708 to order, or visit this link.  And enter promo code 9775NN when you checkout.